Refund Policy

Effective Date: [july,2024]

1. Introduction

At Hostgenics, we are committed to providing high-quality hosting services. This Refund Policy outlines the terms and conditions under which you may be eligible for a refund.

2. Eligibility for Refunds

30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee on all new hosting plans. If you are not satisfied with our services within the first 30 days of your purchase, you may request a full refund.

Non-Refundable Fees: The following fees are non-refundable:

  • Domain registration fees
  • Any additional services or products purchased separately (e.g., SSL certificates, backups)
  • Renewal fees for hosting plans
  • Any fees associated with custom development or configuration

Exclusions: Refunds are not available for accounts that have violated our Terms of Service or have been terminated for any reason other than a service issue.

3. How to Request a Refund

To request a refund, please contact our customer support team within 30 days of your initial purchase or renewal. Provide your account details and a brief explanation of the reason for your refund request. Refund requests can be made via:

4. Refund Processing

Once your refund request is received, it will be reviewed and processed within 5-7 business days. Refunds will be issued to the original payment method used at the time of purchase. Please allow additional time for the refund to appear in your account, depending on your payment provider.

5. Changes to This Refund Policy

Hostgenics reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the revised policy.

6. Contact Us

If you have any questions or concerns regarding this Refund Policy, please contact us at: